Missouri Banks Proactively Address COVID-19

Media Contact: Lori Bruce, MBA Communications Director

JEFFERSON CITY, Mo. — As the COVID-19 situation evolves, Missouri banks continue to deliver important financial services such as money and credit availability while proactively safeguarding the health and safety of their customers, staff and communities.

With approximately $145 billion in deposits and strong capital levels, Missouri banks are financially strong and stand ready to provide important financial services to their customers. The majority of banking services and products can be delivered through banks’ enhanced mobile and digital channels. Most importantly, all customer deposits are federally insured up to $250,000 per depositor under the Federal Deposit Insurance Corporation, making money they have in the bank safe for bank customers. This includes checking, savings accounts, money market deposit accounts and certificates of deposit.

Because banks are deemed essential services under federal and state regulations, they are required to have continuity plans and testing processes in place that address pandemic response scenarios. Across the various lockdowns that have been implemented, this designation has not changed. Banks have remained open for business due to their criticality to consumer life. This means banks are prepared to respond to the evolving pandemic response while delivering uninterrupted service to their customers.

“Banks have activated their continuity plans to ensure banking services continue for their customers,” said Max Cook, president and CEO of the Missouri Bankers Association. “Providing safe and reliable service is a key priority for every bank in our state, especially in challenging times like these.”

Although each individual bank’s plan may differ, a growing number of Missouri banks are implementing changes to minimize person-to-person contact and to encourage responsible social distancing, such as:
  • encouraging customers to use drive-through, digital and ATM channels for transactional services and to take advantage of debit and credit cards for purchases
  • enhancing cleaning and sanitary practices to help mitigate the potential spread of the virus
  • implementing travel restrictions for staff members

Customers facing financial hardships as a result of COVID-19 should contact their banks to discuss their individual situations. They also are encouraged to check their bank’s website for updates as the situation evolves.

Situations like the COVID-19 pandemic increases criminal attempts to take advantage of vulnerable individuals during times of crisis. Individuals should be cautious of emails, texts and calls that mimic communication from their banks. Your bank will never contact you to verify your account information or credentials to access those funds. If you receive an email, text, call or other communication seeking personal or banking information, please contact your bank immediately.

“Missouri banks are the foundation of their communities,” Cook said. “During this unprecedented time for our country, Missouri banks are here for their customers and communities. I am proud of our banks and their continuing support for their customers while protecting the health and safety of their communities.” 

The Missouri Bankers Association is a statewide trade and professional organization in Jefferson City that represents the interests of more than 245 banks and savings and loans in Missouri. MBA serves as the principal advocate for the Missouri banking community and provides educational opportunities, products and services that assist bankers with enhancing their banking operations.


Missouri Bankers Association
March 18, 2020