Seminar Topics
Robbery Case Studies & Lessons Learned
There are lessons that can be learned from nearly every robbery. It may be a procedural oversight or just a small tweak to an otherwise tight security program. A security officer should consider a post-assessment after every robbery happens. This session examines a number of actual robberies. Hear the firsthand account of how the robberies unfolded as you then analyze the specifics and discuss the lessons learned. From clues that were missed to details you never would have expected, you will walk through each case and gain valuable insight and strategies that may prevent a future robbery.
Trending Fraud
Times change. Crimes change. This interactive session focuses on the top five types of fraud seen during the last two years and how they compare to today’s trends. Learn about the various ways in which fraudsters attack banks, including how they use social media to prey on customers. This session provides a you with a better understanding of what’s currently happening and how to prepare for it.
Workplace Violence Planning & Active Shooter Preparedness
The stark reality is that active shooter incidents have become a regular occurrence, not an anomaly. Many times, the response we hear is that warning signs were present but no one recognized them ahead of time. Explore the warning signs of workplace violence and the importance of creatin a culture of awareness and reporting in your bank. Learn how to develop an emergency action plan for your bank and why it’s important. This session concludes with a discussion on responding to an active shooter situation.
The Psychology of Robbery: Inside the Robber’s Head
This session will take a look inside the head of a bank robber — their motivating factors and why they steal. When a potential robber walks through the front door, the actions or inactions of the bank’s staff can have a definite impact on what happens next. Learn what the courage desk is and how it’s used in a robber’s decision-making process. Review factors that make your bank a favorable target for a robber and tactics that can aid in reducing that likelihood.
Physical Security Equipment 101
Today’s security offi cer typically wears many hats. Have you recently been tasked with managing security? How old is your bank security equipment? Staying on top of rapidly changing technology can be a time-consuming effort. New advances in security, surveillance, access control and branch design can be exciting, innovative and efficient. Discover how the age of your equipment can be a liability. Know the difference between hard targets and soft targets and how this is influenced by your security equipment. Learn how new technology can be leveraged by other business partners and how this can benefit your bank. Examine recent advances in bank security, what you should consider using and how it should be deployed.
About the Instructor
Randy Phillips began his career in financial instituions on security while still employed as a police investigator in upstate New York. His career in law enforcement provided his first exposure to the world of corporate security and financial crimes and would shape his career path.
For several years, Randy juggled two careers — pursuing robbers as a police officer and then teaching financial institution employees about handling those very people. His early days in the financial services industry began as an advisor and instructor on bank security topics. He
quickly transitioned to the position of board-appointed bank security officer. During the next 20 years, Randy would further this career and gain valuable experience in administering all areas of security for financial institutions. His analytical thinking and thoroughness have been
tremendously beneficial in writing policy and procedure, developing business continuity plans and creating training programs.
Randy’s dual careers also have provided much insight and experience into the world of fraud, embezzlement and ethics investigations. He has honed his skills in risk assessment and mitigation, designed and implemented a fraud awareness and incentive program for tellers, and been recognized for his robbery awareness and prevention programs. He routinely collaborates with many local, state and government entities, including the U.S. Department of Homeland Security, U.S. Secret Service Electronic Crimes Task Force and the Federal Bureau of Investigation.
Who Should Attend
security officers, fraud investigators, risk managers, operations, branch management/administration, compliance, human resources and audit personnel
For More Information
Contact the MBA Education Department at 573-636-8151 or email.