Consumer customer claims are climbing, and banks are uncertain how to manage potential losses, determine who is responsible and how to balance their EFTA/Regulation E obligations with payment network rules.
The news is crammed with stories of shutdowns, infections and quarantines. Banks are caught in the middle trying to determine appropriate actions and liabilities for the increased consumer customer claims in both the ACH and debit card networks.
Unfortunately, banks are not always handling these situations correctly, presenting either increased financial loss with no recourse for recovery or a noncompliance position that will catch up with them.
This information-packed online seminar will cut through the hype and provide just the facts to true bank-reported situations in Missouri, including the following.
- Customer used an external TP service provider to pay a bill but chose the wrong payee. Electricity was shut off but TPSP will not assist.
- Customer was contacted by someone claiming to be from Medicaid, and the customer thought he/she was buying a COVID-19 home test.
- Customer received a call from someone claiming to be from the state of Missouri about a new COVID-19 insurance policy.
- Customer placed an online order through major retailer and claims he/she never received the product, but merchant claims they did (“porch pirates”).
- Customer purchased “COVID-19” cure online but later learned it was a hoax.
- Customer ordered a gross of a specific brand of toilet paper but received an off-brand; they want the transaction returned.
- Customer received a call from “IRS” saying they do not qualify for an extension and must pay late fee immediately through provided link.
We also will explore the Top 5 areas banks are frequently handling wrong (i.e. the most common examiner findings related to how banks are balancing Regulation E and EFT networks, both debit card and ACH.
Your Questions Answered
Registrants can submit their specific questions/situations to the by Monday, April 6, at Rayleen.firstname.lastname@example.org so they are addressed during the call.
As an added bonus, all attendees will receive a post-event Q&A document highlighting all questions asked during and up to two hours after the call, which will include additional resources and linked materials.
About the Instructor
Rayleen Pirnie is the founder and owner of RP Payments Risk Consulting Services, LLC based in Missouri. She is a nationally recognized payments risk and fraud expert who offers specialized consulting services, procedural and risk management reviews and payments education. Rayleen’s specialized skill is delving into the world beyond the payment rules -- areas where organizations often find themselves in positions of liability or loss with little to no clear guidance. She is an accredited ACH professional (AAP) who has worked with all payment systems for nearly 20 years. Rayleen also holds a bachelor’s of science in criminal justice administration.
Rayleen’s educational programs provide real-world, actionable information for financial institutions and businesses on topics ranging from payments risk management to information security. She writes payments risk and fraud blogs geared toward helping organizations recognize threats and protect themselves from loss.
For More Information
Contact the MBA Education Department at 573-636-8151 or email.