Ron Klatt, Central Bank, Jefferson CityRon Klatt

Loan Servicing Business Analyst
Central Bank, Jefferson City

Serving others is part of Ron Klatt’s nature. After high school, Ron spent three years in the U.S. Army. Following his discharge, he worked for the Missouri State Highway Patrol before joining Central Data Company (now Central Technology Services) in 1967. This began a career of streamlining Central Bank’s data, automation and mortgage experience to better serve its customers. From 1967 to 1978, Ron was involved in converting manual accounting systems for the bank. He spent 12 years specializing in audits of automated systems for the bank’s holding company. In 1994, Ron managed the consolidation of mortgage servicing operations from all of Central Bancompany’s affiliate banks into the loan servicing center. He helped implement a new mortgage servicing system and a centralized mortgage loan origination system. Ron retired from full-time employment in 2011 as senior vice president and manager of the Loan Servicing Center.

Ron has been married to Ruth Ann for 51 years. He has two children and four grandchildren and likes to spend time fishing and with his family. 

Ron attributes his longevity in banking to …

working for a great organization that allows you to grow and outstanding co-workers.

Ron’s favorite part of working in the banking industry for 50 years has been …

participating in the many changes that have occurred in the industry (technology and expansion of services offered).

Ron’s philosophy about banking in general is …

banking is a service organization. Our customers are partners, and we grow together to help better the communities we serve.

Ron’s funniest story about a bank customer …

Ron had a teller refer a customer to him because the customer wanted to cash a check for an amount that exceeded the balance in the account. Ron explained the issue to the customer, noting that a deposit was needed before the bank could cash the check. The customer proceeded to write a check from the account and deposit that check in the account. It took 45 minutes to explain to the customer why this was not going to resolve the issue!

Ron’s advice to a young professional just entering the banking industry is …

work to identify mentors who can help you grow. Community involvement is critical to form relationships. And, treat others as you would like to be treated. Remember “I” can do very little but “we” can do great things.