Session Four - Crucial Conversations - Problem-plagued organizations often share the same root cause: perplexed employees who aren't quite sure how to bring up touchy, controversial, and complex issues and resolve them. And when three key forces show up - strong emotions, differing opinions, or high stakes - key business results suffer.

Whether your organization is facing quality problems, on-time delivery issues, or challenges to team cohesiveness, the Crucial Conversations Master Course is the answer. The course teaches participants to share their ideas and concerns - early and often - and avoid, identify, and fix problems before they get out of hand. Discover that the twin enemies to sharing information are silence and violence (where people either withhold valuable information or try to force their ideas on others).

Learn to share information safely, get ideas and feelings out in the open, and maintain high levels of respect - all without causing resistance or resentment. Discover a model that truly helps individuals, teams, and organizations get unstuck and achieve breakthrough results. Step up to and better handle your crucial conversations today with the Crucial Conversations Mastery Course.

For those that are new to the legislative process, the MBA Government Relations staff has designed a "Young Bankers Day at the Capitol" a Target Banker visit that provides a more detailed, enhanced briefing and orientation. Learn about state and federal legislative issues, get a "refresher" on how a bill becomes a law, and hear from guest speakers.

This seminar is a comprehensive review of the most common types of accounts offered by financial institutions. It is presented by Michael Forster, an attorney specializing in representing financial institutions and the author of the Missouri Bankers Association's "Titling Accounts" handbook.

This seminar is a comprehensive review of the most common types of accounts offered by financial institutions. It is presented by Michael Forster, an attorney specializing in representing financial institutions and the author of the Missouri Bankers Association's "Titling Accounts" handbook.

This seminar is a comprehensive review of the most common types of accounts offered by financial institutions. It is presented by Michael Forster, an attorney specializing in representing financial institutions and the author of the Missouri Bankers Association's "Titling Accounts" handbook.

This seminar is a comprehensive review of the most common types of accounts offered by financial institutions. It is presented by Michael Forster, an attorney specializing in representing financial institutions and the author of the Missouri Bankers Association's "Titling Accounts" handbook.

Session Five - Emerging Bank Issues for Tomorrow's Bank Leaders - The BLM class will be briefed on specific issues facing bank leaders currently and looking to the future. Specific topics will be determined by the banking environment leading up to this session.

Session Six - Ethics: Examing Courage, Character and Commitment - Techniques and technologies continue to proliferate in our do-more-with-less-and-do-it-faster banking world. But nothing supplants the importance of a banker's trust. This "hands-on, how-to" program will provide insights in regard to trust, honestry, ethics, commitment and the importance of character. Nearly forty years of formal and informal research has gone into this program. You will leave with exact principles that can be used in all of your relationships.

Session Seven - Executive Management Conference - The first Banking Leadership Missouri program concludes at the December 2010 Executive Management Conference in Kansas City. Class members not only will be participating in the general and special interest sessions with leaders in Missouri's banking industry but also will have a private session with one of the conference speakers. This part of the program will be geared to the concerns of emerging leaders in the Missouri banking industry. Class members will be recognized at one of the conference's general sessions.